Responsible Gambling

At Rainbet, we recognise that gambling is a form of entertainment - and like any form of entertainment, it must be enjoyed responsibly. We are deeply committed to providing a safe, transparent, and supportive environment for every player. Our platform is built on the principle that your wellbeing always comes first. We invest in robust tools, clear policies, and partnerships with leading organisations to ensure that gambling on Rainbet remains a positive experience. If at any point it stops being fun, we are here to help you take back control.

This page outlines every tool and resource available to you. We encourage all players to read through this information carefully, regardless of whether you currently have concerns about your gambling habits. Prevention, awareness, and early action are the most effective ways to maintain a healthy relationship with gambling.

Tools for Your Protection

Rainbet provides a comprehensive suite of account controls designed to help you manage your gambling activity. These tools are available in your Account Settings under the Responsible Gambling section and can be activated at any time, instantly and without the need to contact support.

• Deposit Limits: Set a maximum amount you can deposit on a daily, weekly, or monthly basis. Once the limit is reached, no further deposits can be made until the period resets. If you choose to lower your deposit limit, the change takes effect immediately. Requests to increase a limit are subject to a mandatory 24-hour cooling-off period - this safeguard exists to prevent impulsive changes made in the heat of the moment.
• Loss Limits: Define the maximum net loss you are willing to accept within a chosen timeframe (daily, weekly, or monthly). When this threshold is reached, your account will be restricted from placing further wagers until the next period begins. Loss limits give you a clear financial boundary that protects your bankroll.
• Wager Limits: Control the total amount you can stake across all games within a specific period. Unlike loss limits, wager limits count every bet placed - regardless of whether you win or lose. This is particularly useful for players who want to control the overall volume of their gambling activity.
• Session Time Limits: Set a reminder or a hard stop after a specified duration of play - for example, 30 minutes, 1 hour, or 2 hours. When the time limit is reached, you will receive a notification. If you have chosen a hard stop, you will be automatically logged out. Session time limits help you avoid losing track of time during extended play sessions.

How to activate these tools: Log in to your Rainbet account, click on your profile icon, navigate to Settings → Responsible Gambling. Select the tool you wish to activate, choose your preferred limit or duration, and confirm. All changes are logged and can be reviewed at any time in your account history.

Self-Exclusion & Cool-Off

Sometimes the best decision is to step away entirely. Rainbet offers two levels of voluntary breaks to suit different needs:

Cool-Off Period (Short Break): A cool-off period temporarily suspends your account for a duration you select - typically 24 hours, 48 hours, 7 days, or 30 days. During this time, you will not be able to log in, deposit, or place any bets. Cool-off periods are ideal for players who feel they need a brief pause to reassess their gambling behaviour. Once the cool-off period expires, your account is automatically reactivated.

Self-Exclusion (Long-Term Break): Self-exclusion is a more serious commitment. You may choose to exclude yourself for 6 months, 1 year, 5 years, or permanently. During self-exclusion, your account is fully closed. You will not receive any marketing communications, and you will be unable to create a new account. Self-exclusion cannot be reversed - once activated, it remains in force for the entire selected duration. This policy is in place to protect players who have identified a genuine need to stop gambling for an extended period.

To initiate self-exclusion or a cool-off period, go to Settings → Responsible Gambling → Self-Exclusion, or contact our support team at support@albertsamaha.com for assistance.

Protection of Minors

Rainbet operates a strict 18+ policy. Underage gambling is illegal, and we employ rigorous age verification procedures to prevent minors from accessing our platform. All players must complete identity verification (KYC) before they can deposit or withdraw funds.

We urge parents and guardians to take additional steps to ensure children and young people cannot access gambling websites. We recommend the following tools to restrict access on shared devices:

• Net Nanny - industry-leading parental control software that filters and blocks access to gambling sites and other age-restricted content.
• CyberPatrol - web filtering software that allows parents to control which websites can be accessed from their home network or individual devices.

If you suspect that a minor has gained access to a Rainbet account, please contact us immediately at support@albertsamaha.com. We will investigate and take swift action, including account suspension and forfeiture of any funds.

External Help & Resources

If you or someone you know is struggling with problem gambling, professional help is available - free of charge and completely confidential. The following organisations provide expert counselling, live chat support, group therapy, and self-help resources for individuals and families affected by gambling addiction:

Australia

• Gambling Help Online - free, confidential support available 24/7 for Australians affected by gambling. Call 1800 858 858 or access live chat and counselling at gamblinghelponline.org.au.
• Lifeline Australia - 24/7 crisis support and suicide prevention. Call 13 11 14. Lifeline counsellors can also help with gambling-related distress and financial hardship.
• National Association for Gambling Studies (NAGS) - Australia's leading professional body for gambling research and treatment, providing referrals to accredited counsellors and treatment services across all states and territories.

International

• GamCare - provides information, advice, and support for anyone affected by gambling. Offers a free helpline and live chat available 24 hours a day, 7 days a week.
• Gambling Therapy - a global service offering free, practical advice and emotional support to anyone affected by problem gambling, with multilingual resources and an online peer-support community.
• Gamblers Anonymous - a fellowship of men and women who share their experience, strength, and hope with each other to solve their common problem. Meetings are available worldwide, including online.
• BeGambleAware - provides a national gambling helpline, treatment referral, and a wealth of information to help you understand gambling risks and find local support services.

You are never alone. Reaching out is a sign of strength, and these organisations are staffed by trained professionals who understand what you are going through.

Self-Assessment

Recognising a potential problem early is crucial. The following questions are based on internationally recognised screening tools used by gambling addiction specialists. Answer each question honestly with Yes or No:

1. Have you ever spent more money on gambling than you originally planned?
2. Have you ever felt the need to gamble with increasing amounts of money to achieve the same level of excitement?
3. Have you ever tried to cut back or stop gambling but found it difficult?
4. Do you feel restless or irritable when you try to reduce or stop gambling?
5. Have you ever gambled to escape problems or relieve feelings of anxiety, guilt, or depression?
6. After losing money gambling, have you returned another day to try to win it back?
7. Have you ever lied to family members, friends, or others to hide the extent of your gambling?
8. Has gambling ever caused financial problems for you or your household?
9. Have you ever borrowed money or sold possessions to finance gambling?
10. Has your gambling affected your relationships, work performance, or daily responsibilities?

If you answered Yes to four or more of these questions, your gambling behaviour may be at risk. We strongly encourage you to speak with a professional counsellor or contact one of the organisations listed above. You can also activate self-exclusion or set limits on your account immediately through your Account Settings.

Frequently Asked Questions

How do I set deposit limits on my Rainbet account?

Log in to your account, navigate to Settings → Responsible Gambling, and select Deposit Limits. Choose whether you want a daily, weekly, or monthly limit, enter the amount, and confirm. Reductions take effect immediately; increases require a 24-hour waiting period.

What is the difference between a cool-off period and self-exclusion?

A cool-off period is a short, temporary break (24 hours to 30 days) after which your account is automatically reactivated. Self-exclusion is a longer, more permanent measure (6 months to permanently) that cannot be reversed until the full period has elapsed. Choose a cool-off if you need a brief pause; choose self-exclusion if you believe you need to stop gambling for an extended period.

Can I reverse a self-exclusion once it is activated?

No. Self-exclusion is designed to be irreversible for your protection. Once activated, it remains in force for the entire selected duration. This policy ensures that the decision to exclude yourself is respected and upheld, even if you later feel tempted to return. After the exclusion period expires, you may contact support to discuss account reactivation.

Where can I get professional help for problem gambling?

In Australia: Gambling Help Online (1800 858 858) and Lifeline (13 11 14) are available 24/7. Internationally: GamCare, Gambling Therapy, Gamblers Anonymous, and BeGambleAware. All offer helplines, live chat, and counselling for individuals and families affected by gambling.