Privacy Policy

At Rainbet Casino, protecting your personal information is a core responsibility. This Privacy Policy explains how we collect, use, store, and share your data when you access our website and services. By using Rainbet, you agree to the practices described in this policy.

1. Data We Collect

We collect personal data only when necessary to provide our services, comply with legal obligations, and improve your experience. The categories of data we collect include:

• Registration data: Full name, date of birth, email address, residential address, username, and chosen currency.
• Verification documents: Government-issued ID, proof of address, and proof of payment method (collected during KYC verification).
• Financial data: Transaction history, deposit and withdrawal details, and payment method information.
• Technical data: IP address, device type, browser version, operating system, and session activity logs.
• Communication data: Correspondence with our support team via live chat or email.
• Marketing preferences: Whether you opt in or out of promotional communications.

2. How We Use Your Data

Your personal data is used for the following purposes:

• Creating and managing your Rainbet account.
• Processing deposits, withdrawals, and bonuses.
• Fulfilling identity verification (KYC) and Anti-Money Laundering (AML) obligations.
• Providing customer support and responding to your enquiries.
• Sending transactional communications (account confirmations, security alerts).
• Sending promotional communications, if you have opted in.
• Monitoring for fraud, unusual activity, and responsible gambling compliance.
• Improving our website, services, and user experience through analytics.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to ensure the proper functioning of our website and to analyse how visitors interact with our platform. The types of cookies we use include:

• Essential cookies: Required for the website to function properly (session management, login state, security).
• Analytics cookies: Used to understand how users navigate the site, which pages are most visited, and where errors occur. We use anonymised data only.
• Preference cookies: Store your language, currency, and display preferences to personalise your experience.
• Marketing cookies: Used to deliver relevant advertising and measure campaign effectiveness (only with your consent).

You may manage or disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect website functionality.

4. Third-Party Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your data only in the following limited circumstances:

• Payment processors: To facilitate deposits and withdrawals.
• Identity verification providers: To complete KYC checks as required by our licensing obligations.
• Regulatory authorities: When required by law, court order, or applicable regulation.
• Fraud prevention services: To detect and prevent fraudulent activity on the platform.
• Analytics providers: Anonymised usage data may be shared with analytics platforms (e.g., Microsoft Clarity) to improve our services.

All third-party service providers are contractually bound to handle your data securely and in accordance with applicable data protection laws.

5. Your Privacy Rights

Depending on your location, you have the following rights regarding your personal data. If you are located in the European Economic Area, these rights are provided under the General Data Protection Regulation (GDPR). If you are located in Australia, equivalent rights are afforded under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs):

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete data.
• Right to erasure: Request deletion of your personal data, subject to legal retention requirements.
• Right to restriction: Request that we limit the processing of your data in certain circumstances.
• Right to data portability: Request your data in a machine-readable format to transfer to another provider.
• Right to object: Object to processing based on legitimate interests or direct marketing.

To exercise any of these rights, contact us at support@albertsamaha.com. We will respond within 30 days.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Specifically:

• Account and transaction data is retained for a minimum of 5 years following account closure to comply with anti-money laundering regulations.
• KYC documents are retained for the period required by our licensing jurisdiction.
• Support communication logs are retained for 2 years.
• Marketing preference data is retained until you withdraw consent or request deletion.

Once retention periods expire, data is securely deleted or anonymised.

7. Data Security

We employ industry-standard security measures to protect your personal information, including 256-bit SSL encryption for all data in transit, encrypted storage for sensitive documents, strict access controls limiting data access to authorised personnel only, and regular security audits and penetration testing.

Despite these measures, no system is completely immune to security risks. We encourage you to use a strong, unique password and to enable any available two-factor authentication for your account.

8. Changes to This Policy

We may update this Privacy Policy from time to time. When significant changes are made, we will notify you by email or by posting a prominent notice on our website. Continued use of our services after changes take effect constitutes acceptance of the updated policy.

9. Contact Us

For any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact our Data Protection team at support@albertsamaha.com.